Course Overview

Effective communication skills are a fundamental necessity for every employee and manager, forming a crucial component of their standard skill set. Good communication in the workplace ensures employees have the knowledge they need to perform well , build a positive work environment and eliminate any inefficiencies. This course provides hands-on experience in both initiating and responding to diverse forms of communication. Participants will acquire the ability to navigate situations with a flexible, genuine, and self-assured approach. Additionally, the course focuses on developing collaboration skills, allowing individuals to refine their communication toolkit for more impactful interactions.

TARGET AUDIENCE

• Executives
• Senior Executives
• Managers
• Senior Managers
• HR Management
  
  

DELIVERY METHODOLOGY

• Presentations and Lectures 30%
• Group Discussions 30%
• Group Exercises 40%
  
  

LEARNING OUTCOME

• Gain greater understanding of the importance of communication.
• Understand the different forms of communication.
• Ability to deal with Negative communications
  
  

COURSE OUTLINE

• The importance of Effective Communication
• Pre Assessment and post assessment (Kirkpatrick Level 2)
• Sharpening your communication skills to improve clarity and conciseness
• Choosing the best medium for your message: meetings, conversations, e-mail, phone, print
• Listening more effectively by employing proven techniques
• Read the “emotional content” accompanying messages
• Managing Meetings effectively
• Dealing with Negative Communication
• Building greater relationship skills that emphasize trust and respect
• Asking more powerful questions
• Giving more effective Feedback
• Developing and maintaining open channels of communication