Course Overview
Effective communication skills are a fundamental necessity for every employee and manager, forming a crucial component of their standard skill set. Good communication in the workplace ensures employees have the knowledge they need to perform well , build a positive work environment and eliminate any inefficiencies. This course provides hands-on experience in both initiating and responding to diverse forms of communication. Participants will acquire the ability to navigate situations with a flexible, genuine, and self-assured approach. Additionally, the course focuses on developing collaboration skills, allowing individuals to refine their communication toolkit for more impactful interactions.
TARGET AUDIENCE
- Executives
- Senior Executives
- Managers
- Senior Managers
- HR Management
DELIVERY METHODOLOGY
- Presentations and Lectures 30%
- Group Discussions 30%
- Group Exercises 40%
LEARNING OUTCOME
- Gain greater understanding of the importance of communication.
- Understand the different forms of communication.
- Ability to deal with Negative communications
COURSE OUTLINE
- The importance of Effective Communication
- Pre Assessment and post assessment (Kirkpatrick Level 2)
- Sharpening your communication skills to improve clarity and conciseness
- Choosing the best medium for your message: meetings, conversations, e-mail, phone, print
- Listening more effectively by employing proven techniques
- Read the “emotional content” accompanying messages
- Managing Meetings effectively
- Dealing with Negative Communication
- Building greater relationship skills that emphasize trust and respect
- Asking more powerful questions
- Giving more effective Feedback
- Developing and maintaining open channels of communication
